Understanding your Order Confirmation

Summary: After placing an order on shop.skinclique.com, you'll receive an order confirmation email. Here's what to expect and how to read it.

What your confirmation email includes

• Your order number
• The items ordered
• Your shipping address
• An estimated total

Why does the price look different in my confirmation?

You may notice that your order confirmation shows prices without your discount or promotion applied. This is normal. When your order imports into our warehouse system, discounts and promotions temporarily drop off the confirmation email — but rest assured, you were charged the correct discounted amount.

To verify what you were actually charged, check your payment method statement or log into your account at shop.skinclique.com.

Haven't received a confirmation email?

• Check your spam or junk folder.
• Make sure the email address on your account is correct by logging in at shop.skinclique.com.
• If you still can't find it, submit a support request with your full name and the email address used at checkout.