Suspended Memberships

Summary: Your membership will be suspended if a payment fails and will remain suspended until all missed payments are resolved.

Why Memberships Are Suspended

• A failed monthly payment due to an expired card, insufficient funds, or other billing issue.

While Suspended

• Memberships cannot be frozen, upgraded, or cancelled.
• Membership benefits and Beauty Bucks cannot be redeemed on invoices.

How to Reactivate Your Membership

First, update your payment method:

1. Sign in to your account at skinclique.com.
2. Add your new card to your account.
3. Submit a Support Request with:
   • Your full name and email address
   • The last four digits of the card you would like to use for your recurring membership payment

Our team will update your recurring payment method and process all missed membership payments. Missed payments must be paid in full and cannot be processed one month at a time.

Once all missed payments are successfully processed, your membership and benefits will resume.