Billing, invoices, and receipts

Summary: Questions about a charge, looking for a receipt, or need to update your payment method? Here's everything you need to know.

Finding your receipt

Receipts for shop orders are sent to the email address on your account after your order is placed. You can also find your order history by logging into shop.skinclique.com and clicking the account icon in the top right corner.

For service or membership billing, log into your account at skinclique.com and sign in at the bottom of the homepage to view your appointment history or membership details.

Understanding your charges

• Membership dues are billed on a recurring basis based on your membership plan.
• Treatment charges are processed at the time of your appointment by your provider.
• Shop orders are charged at the time of purchase.

If you see a charge you don't recognize, submit a support request with your full name, the charge amount, and the date it appeared. Our team will look into it right away.

Updating your payment method

Log into your account at skinclique.com to update your payment method on file. Sign in at the bottom of the homepage to access your account settings.

Refunds

Refund eligibility and processing depend on what you purchased.

Online skincare orders (purchased through skinclique.com)

Eligible returns are refunded to the original payment method after the return is approved.

Skincare purchased from your Skin Clique provider

Eligible returns are issued as store credit, which can be used toward future skincare products or services with your provider.

Telehealth and wellness medications

For prescription medications, telehealth services, or wellness program orders, including requests for a refund, replacement, billing dispute, or shipping issue, contact CareValidate directly.

See Telehealth Order, Shipping, or Billing Issue? Here's Who to Contact for the appropriate contact information.

Need additional help?

If your refund request is related to an online skincare order or a purchase made through your Skin Clique provider, submit a Support Request and include your order or appointment details.