Summary: Most order, shipping, and billing questions about your telehealth medication are handled by CareValidate, not Skin Clique directly. This article shows you how to check your status online and how to get in touch with the right team.
Check Your Order or Case Status Online
The fastest way to check on your medication order is to log into your patient portal at careglp.carevalidate.com/login. You may see this referred to as "CareGLP" on the login screen. This is the same CareValidate team that manages your telehealth order. Use the email and password from the account confirmation email you received after your payment was processed. If you haven't set a password yet, you can do that from the login page.
Once you're logged in, you'll see your current case status (such as Submitted, Virtual Consult, Approved, or Completed) along with your care team details.
Contact CareValidate
If you still need help after checking the portal, you can reach CareValidate directly using any of the following:
- Submit a ticket (fastest): support.careglp.com/support/tickets/new
- Email: support@carevalidate.com
- Call: 844-357-3601
- Help Center: support.careglp.com/support/solutions
Contact CareValidate When...
- Your shipment is delayed, arrived damaged, or you have questions about how your medication was stored in transit
- You want to dispute a charge or request a refund or replacement
- Your order status hasn't updated or you haven't received a tracking notification
- You have a question or concern about the medication or the pharmacy that filled it
Contact your Skin Clique Provider When...
- You have a clinical question about your treatment plan that your provider should answer
- You already contacted CareValidate and haven't heard back within 24 to 48 hours
Still need help? Submit a Support Request with your full name and email address and our team will be happy to help.