🧾 How to Find a Customer Subscription in Shopify (Using the Apps Tab & Contracts)

🧾 How to Find a Customer Subscription in Shopify (Using the Apps Tab & Contracts)

Overview

This article will walk you through how to locate a customer’s subscription in Shopify by using the Apps tab and the Contracts section.
Follow these steps when you need to view, verify, or assist a customer with their active or past subscription.

🔎 Step 1: Locate the Customer in Shopify

1. Log in to your Shopify Admin.

2. In the left-hand menu, select Customers.

3. Use the search bar to find the customer by name, email, or order number.

4. Click on the customer’s name to open their profile.

🧩 Step 2: Access Subscriptions Through the Apps Tab

1. From the customer’s profile, scroll down to find the Apps section on the right-hand side.

2. Click on Shopify Subscriptions (or your store’s active subscription app).

3. You’ll see a list of linked Subscription Contracts associated with that customer.

📄 Step 3: View Subscription Contracts

1. Click on a Contract ID to open the subscription details.

2. Review key information, including:

   • Status: Active, Paused, or Canceled

   • Next Billing Date

   • Products included in the subscription

   • Billing and shipping information

   • Start date and renewal frequency

3. You can also see if there are any upcoming invoices or changes scheduled to the subscription.

🧰 Step 4: Verify Orders or Billing

• From the same customer profile, click the Orders tab.

• Match the Order IDs associated with the subscription contract.

• Confirm details like payment method, renewal dates, or order history.

💬 Step 5: Support the Customer

Once you’ve reviewed the subscription:

• Confirm the customer’s status (Active, Paused, or Canceled).

• Provide details like next charge date or upcoming shipment.

• If changes are needed, click Manage Subscription (or the equivalent in your app).

✅ Tip: If no contracts appear under the Apps tab, double-check the customer’s email and Shopify account — they may have used a different email at checkout.

🪄 Need Additional Help?

If you’re unable to find a subscription under the Apps tab or Contracts:

• Confirm you’re in the correct Shopify store.

• Check for multiple profiles with the same email.

• Contact the Shopify Admin team or Subscription App Support for further assistance.